Refund Policy

1. Overview

At Learny Centre (Registration Number: 02800907), we are committed to providing high-quality educational gaming services that meet the needs of students, educators, and institutions. This Refund Policy outlines the circumstances under which refunds may be issued for subscriptions and services purchased through our platform.

By purchasing our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase. If you have questions, contact us at info@learnycentre.com before completing your transaction.

2. Subscription Services

2.1 Free Trial Period

We offer free trial periods for eligible new subscribers to evaluate our services before committing to a paid subscription.

2.2 Monthly Subscriptions

30-Day Money-Back Guarantee:

For new monthly subscriptions, we offer a 30-day money-back guarantee from the initial purchase date (not including trial periods). If you are not satisfied with our services within the first 30 days, you may request a full refund.

After 30 Days:

• Monthly subscriptions are non-refundable after the initial 30-day period
• You may cancel your subscription at any time to prevent future charges
• Cancellations take effect at the end of the current billing period
• You retain access to services through the end of the paid period

2.3 Annual Subscriptions

60-Day Money-Back Guarantee:

Annual subscriptions include a 60-day money-back guarantee from the purchase date. If you are not satisfied within the first 60 days, you may request a full refund.

After 60 Days:

• Annual subscriptions are non-refundable after the initial 60-day period
• You may cancel renewal to prevent charges for the subsequent year
• You retain access to services through the end of the paid annual period
• No prorated refunds are provided for early cancellation after 60 days

2.4 Institutional/School Subscriptions

Educational institutions purchasing multi-user licenses are subject to custom refund terms specified in their service agreement. Standard refund terms:

• 30-day evaluation period with full refund option
• Prorated refunds may be available for unused portions beyond 30 days on a case-by-case basis
• Contact your account manager or info@learnycentre.com for institutional refund requests

3. Circumstances Warranting Refunds

3.1 Eligible Refund Reasons

Refunds within the money-back guarantee period may be requested for any reason, including:

• Dissatisfaction with service quality or content
• Technical difficulties preventing proper use of the platform
• Services not meeting educational needs or expectations
• Change in educational circumstances
• Duplicate charges or billing errors

3.2 Technical Issues

If you experience significant technical problems that prevent use of our services:

• Contact our support team immediately at support@learnycentre.com
• We will work diligently to resolve technical issues within 5 business days
• If we cannot resolve the issue, refund eligibility extends beyond standard periods
• Service credits or extended subscriptions may be offered as alternatives

3.3 Billing Errors

Refunds for billing errors, including duplicate charges or incorrect amounts, will be processed promptly upon verification, regardless of the standard refund period. Contact us immediately if you believe a billing error has occurred.

4. Non-Refundable Circumstances

4.1 Outside Refund Period

Subscriptions beyond the money-back guarantee period (30 days for monthly, 60 days for annual) are non-refundable except in cases of:

• Unresolved technical issues preventing service use
• Verified billing errors
• Legal requirements in your jurisdiction

4.2 Partial Period Refunds

We do not offer prorated refunds for unused portions of subscription periods, except:

• Institutional subscriptions with custom agreements
• Cases where service was unavailable due to our technical failures
• Circumstances required by applicable law

4.3 Account Violations

No refunds will be issued if your account is terminated due to:

• Violation of our Terms and Conditions
• Fraudulent activity or payment disputes
• Abuse of services or harmful behavior toward other users
• Unauthorized sharing of account credentials

4.4 Third-Party Purchases

If you purchased a subscription through a third-party platform (e.g., app stores), refund policies of that platform apply. Contact the third-party platform directly for refund requests.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Email info@learnycentre.com or support@learnycentre.com with your refund request
2. Provide Information: Include your account details, subscription information, and reason for the refund request
3. Verification: We may request additional information to verify your identity and subscription
4. Review: We will review your request within 3-5 business days
5. Decision: You will receive notification of approval or denial with explanation
6. Processing: Approved refunds are processed within 7-10 business days

5.2 Required Information

To expedite processing, please include:

• Full name associated with the account
• Email address used for registration
• Subscription type (monthly/annual/institutional)
• Purchase date and transaction ID if available
• Brief explanation of refund reason
• Any supporting documentation (e.g., screenshots of technical issues)

5.3 Processing Time

• Review Period: 3-5 business days from receipt of complete information
• Approval Notification: 1-2 business days after review
• Refund Processing: 7-10 business days after approval
• Bank Processing: Additional 3-5 business days depending on your financial institution

Total Timeline: Expect 2-3 weeks from request to funds appearing in your account.

6. Refund Methods

6.1 Original Payment Method

Refunds are issued to the original payment method used for purchase:

• Credit/Debit Cards: Refunded to the card used for payment
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the originating bank account

6.2 Alternative Refund Methods

If the original payment method is no longer valid or available:

• Contact us to arrange alternative refund method
• Additional verification may be required
• Processing time may be extended
• Some alternative methods may not be available depending on your location

6.3 Currency and Exchange Rates

Refunds are processed in the original currency of purchase (typically CAD). If your bank converts the refund to your local currency, exchange rate differences may apply. We are not responsible for currency conversion fees or rate fluctuations.

7. Cancellation vs. Refund

7.1 Understanding the Difference

Cancellation:

• Prevents future billing but does not refund current period
• Access continues through the end of the paid period
• Can be done at any time through account settings
• No refund issued for remaining time

Refund:

• Returns payment for current period if within refund period
• Access terminates upon refund processing
• Requires formal refund request
• Subject to eligibility criteria and timeframes

7.2 How to Cancel Without Refund

To cancel your subscription and prevent future charges without requesting a refund:

1. Log into your Learny Centre account
2. Navigate to Account Settings > Subscription
3. Click "Cancel Subscription"
4. Follow the prompts to confirm cancellation
5. Receive confirmation email of cancellation

Alternatively, contact support@learnycentre.com for assistance with cancellation.

8. Special Circumstances

8.1 Extended Refund Eligibility

In certain exceptional circumstances, we may extend refund eligibility beyond standard periods:

• Severe, unresolved technical issues documented through support tickets
• Significant changes to service features reducing functionality
• Medical emergencies or extenuating personal circumstances
• Account compromised through no fault of the user

These situations are evaluated on a case-by-case basis. Contact info@learnycentre.com to discuss your circumstances.

8.2 Service Interruptions

If our services experience significant interruptions or downtime:

• We will provide service credits for affected time periods
• Credits automatically extend subscription duration
• Alternative compensation may be offered for extensive outages
• Refunds available if outage prevents reasonable use

8.3 Promotional Offers and Discounts

Subscriptions purchased at promotional prices or with discount codes:

• Are subject to the same refund policies
• Refunds reflect the actual amount paid (discounted price)
• Promotional terms may include additional refund restrictions stated at purchase
• Check promotional terms before purchase for specific conditions

9. Institutional and Bulk Subscriptions

9.1 School and District Licenses

Educational institutions with multi-user licenses have specialized refund terms:

• 30-day evaluation period with full refund option
• Custom refund arrangements specified in service agreements
• Prorated refunds may be available based on usage
• Contact your dedicated account manager for refund requests

9.2 Bulk License Adjustments

Institutions may adjust user counts during subscription periods:

• Additional licenses can be added with prorated billing
• Reduced licenses may not be eligible for prorated refunds
• Adjustments should be made through your account manager
• Some flexibility provided based on enrollment changes

10. Consumer Rights

10.1 Legal Rights

This Refund Policy does not affect your legal rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights including:

• Statutory cooling-off periods
• Rights to refunds for defective or misrepresented services
• Protection against unfair contract terms

10.2 Canadian Consumer Protection

For Canadian customers, this policy complies with federal and provincial consumer protection legislation. Your statutory rights are preserved regardless of this policy's terms.

10.3 International Customers

Customers outside Canada may have additional rights under their local consumer protection laws. This policy is designed to comply with international standards, but local laws may provide greater protection.

11. Disputes and Appeals

11.1 Refund Denial Appeals

If your refund request is denied and you wish to appeal:

1. Review the denial explanation provided in our response
2. Email info@learnycentre.com with "Refund Appeal" in the subject line
3. Provide additional information or documentation supporting your request
4. Appeals are reviewed by senior management within 7 business days
5. Final decision on appeals is communicated via email

11.2 Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request mediation through neutral third party
• File a complaint with consumer protection authorities
• Pursue resolution through arbitration as outlined in our Terms and Conditions

We are committed to resolving refund disputes fairly and will work with you to reach a satisfactory solution.

12. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website with an updated effective date. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our platform
• Updated policy posted at learnycentre.com/refund-policy.html

Purchases made before policy changes are subject to the policy in effect at the time of purchase. We encourage you to review this policy periodically.

13. Contact Information

For refund-related questions or to initiate a refund request, please contact us using the information above. Our customer support team is ready to assist you with any concerns.

14. Additional Information

14.1 Refund Tracking

After submitting a refund request, you can track its status by:

• Checking your email for updates
• Contacting support with your reference number
• Reviewing your account transaction history

14.2 Documentation

We recommend keeping records of:

• Purchase confirmations and receipts
• Refund request correspondence
• Support ticket numbers for technical issues
• Transaction IDs and reference numbers

14.3 Frequently Asked Questions

For answers to common refund questions, visit our FAQ section at learnycentre.com or contact our support team for personalized assistance.

15. Acknowledgment

By making a purchase from Learny Centre, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy.

We are committed to customer satisfaction and will work with you to resolve any concerns about our services. Thank you for choosing Learny Centre for your educational gaming needs.

Last Updated: January 1, 2025